CODESYS - the IEC 61131-3 automation software

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PostPosted: Sat Dec 08, 2018 9:05 am 
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Joined: Fri Dec 01, 2017 3:06 pm
Posts: 21
Hello

I have a problem to re-install Codesys runtime and addon license keys (WHQC8-XXXXX.....) on my device.

When I have received purchased license keys at first, I was OK to install and activate the keys without problem.

For some reasons, I had to re-install WINDOWS on my device, and Codesys Development system and runtime version was updated to V3.5 SP13 Patch2 (Previously it was V3.5 SP12)

Today I tried to re-install Codesys Runtime, Softmotion and Web-Visu licence keys but failed as shown below.

1) License Manger shows no licenses installed.
2) License Manager -> Activate License -> Enter License Keys -> Error Message : 10957 [10957] – Ticket contains no open licenses for this firmcode.
3) License Manager -> Restore License -> Enter License Keys -> License could not be restored automatically. Please contact our support department. Reason: Cant’ reload license update file from server.

There was no change in my device hardware.

Your help would be highly appreciated.

Best Regards.


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PostPosted: Sat Dec 08, 2018 6:09 pm 
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Site Admin

Joined: Mon Sep 05, 2005 9:42 am
Posts: 3325
Hi,
to avoid this a good option is to activate the license on the runtime key : https://store.codesys.com/accessories/c ... mpakt.html
In this case you need to contact the CODESYS store helpdesk.

BR
Edwin


Last edited by Edwin Schwellinger on Mon Dec 10, 2018 7:54 am, edited 1 time in total.

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PostPosted: Sun Dec 09, 2018 11:52 am 
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Joined: Fri Dec 01, 2017 3:06 pm
Posts: 21
Mr. Edwin

Thank you for your reply.

Actually, i have already contacted Codesys store help desk for this issue and received e-mail as follows.

Dear Mr YoungMin Kim,
Thank you for contacting us.
This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible.

Ticket ID: YHO-436-23472
Subject: Problem with reinstalling license key
Department: Sales Group
Status: Open
Priority: Medium
Details:

...[My Request.. Blah..Blah..]


However, i haven't received any e-mail from your agent since 30th of Nov.
When i send a reminder e-mail to Codesys, Now i received auto generated reply which says "ticket is closed".

I don't understand what happend.

Best regards.

Y.M. Kim


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PostPosted: Sun Dec 09, 2018 6:59 pm 
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Site Admin

Joined: Mon Sep 05, 2005 9:42 am
Posts: 3325
Hi,
then -> store -> my question-> bug report

BR
Edwin


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