CODESYS - the IEC 61131-3 automation software

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 Post subject: Bug on the website
PostPosted: Fri Sep 15, 2017 9:17 am 
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Joined: Tue Jul 18, 2017 6:19 am
Posts: 20
Hello

There is a bug on the online help:
https://help.codesys.com/ms-its:ScriptE ... ngine.html

Its not possible to see the documentation, codesys support and codesys feedback seems to be ignoring mails because of the new ticketing system.
Can a forum moderator please forward this to the support?

I wrote emails to codesys more than a week ago and I didnt recieve anything back.

Its the opposite of customer friendly if you ignore support mails by default if no ticket from the store is provided... I hope you dont want to force a customer to buy a ticket to tell you about your bugs?


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 Post subject: Re: Bug on the website
PostPosted: Fri Sep 15, 2017 10:46 am 
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Site Admin

Joined: Mon Sep 05, 2005 9:42 am
Posts: 2261
Hi,

no reports like this will not be ignored at all, we already have added an entry on our bug tracking system.

Thanks for reporting this.
BR
Edwin

PS: Reporting bugs/improvements could be done here:
'please visit the CODESYS Store and click on the red button “My question” on the right'

https://www.codesys.com/support-trainin ... pport.html
So please login wih your store account and use the My question tab on the right.


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 Post subject: Re: Bug on the website
PostPosted: Fri Sep 15, 2017 12:31 pm 
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Joined: Thu Aug 13, 2015 9:42 am
Posts: 42
Hello schaepper,

I'm sorry to hear that. The documentation to that topic is somethat special and doesnot exist yet.
Tracking: WHS-29 ScriptEngline documentation is missing
In the meantime please refer to CHM Documentation: CODESYS/Online Help/en/ScriptEngine.chm

Regards,
Roman


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 Post subject: Re: Bug on the website
PostPosted: Fri Sep 15, 2017 12:58 pm 
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Joined: Tue Jul 18, 2017 6:19 am
Posts: 20
Thank you for your help!


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